Can you survey residential and pros in the same study?

Yes — Episto qualifies based on the type of contract (B2C, B2B), the subscribed power, and the type of energy for cross-analyses.

How do you measure the credibility of CSR commitments?

Credibility scale, qualitative verbatims coded by AI, and competitive benchmarks on key CSR pillars.

Can you test a new energy offer before launch?

Yes — pricing, conditions, green options, subscription intent, potential switch: Episto covers the entire pre-launch phase.

Do you recruit very specific targets (self-consumption, EV)?

Yes — Episto qualifies based on equipment (solar panel, electric vehicle, heat pump) for precise panels.

What pace to manage an energy brand tracker?

Quarterly or semi-annually depending on your stakes. The platform automates waves and returns to save time.

Energy & utilities

Make your brand image a differentiation driver

In a rapidly changing market, players who invest in understanding their customers build a lasting trust relationship. Awareness, satisfaction, CSR perception: measure and enhance your brand equity in 48 hours with Episto.

Launch your energy study

48hfieldwork completed on average

+300energy & utilities studies conducted

B2C and B2B all your targets

30+addressed sectors

Sector issues energy & utilities

Energy players are heavily investing in their transformation and customer relationships. You need to measure the return on investment on your image and adapt your offers. Tracking awareness, understanding CSR perception, and identifying expectations has become essential.

Brand equity

Track awareness, preference, and trust against new green energy entrants.

CSR perception

Measure the credibility of your environmental and societal commitments by profile.

Customer satisfaction

Track the quality of the relationship across contact channels: web, app, advisor, mail.

In which cases to launch a study in the sector energy & utilities?

Suivre l'évolution de l'image de votre marque dans le temps
Mesurer la satisfaction client sur vos différents canaux de relation
Tester l'attractivité d'une nouvelle offre avant son lancement
Évaluer la perception de vos engagements environnementaux
Comprendre les attentes de vos clients professionnels par segment
Comparer votre image à celle des nouveaux entrants de votre marché

How does Episto conduct your studies?

From questionnaire design to insight delivery, everything is integrated on the platform.

1
Framing & questionnaire
We define your objectives and design your study questionnaire: either independently or with our team of experts. Validation within 24 hours.
2
Multi-source recruitment
All your targets everywhere in the world via social networks or from your own contacts through your customer databases!
3
Fieldwork & AI analysis
Visualization of your collected results in real-time on your project interface with all the necessary features for data analysis and export.

Launch my study

Why Episto ?

From questionnaire design to insights delivery, everything is integrated on a single platform.

A conversational questionnaire

Engage your respondents with a smooth and natural interview experience, with verbatims up to 3 times longer.

Your studies in just a few days

A completed field in an average of 48 hours, from launch to analysis, without compromising on quality.

Qualitative and quantitative combined

With AI, combine actionable data and rich insights in a single study.

All your targets accessible

Through social networks or your own databases, reach all types of respondents worldwide.

Live results

Your data accessible, translated, and analyzable in real-time on the Episto platform.

Expert support

The Episto team is by your side at every stage, or independently if you prefer.

They transform their brand energy with Episto

Types of studies

1 result

Ad post-testEnergy and utilities

Measure the performance of campaigns broadcast on the JCDecaux group's media

Measure Qonto's brand awareness and positioning before the campaign and evaluate the impact of the campaign and analyze the evolution of Qonto's brand awareness.

En savoir plus →

All your questions about

Find the answers to your questions here or contact us directly!

A classic collection project is completed in less than a week, from briefing to the availability of results. A need for support on questionnaire drafting and/or analysis can logically extend this timeframe.

Yes : a single platform to design, program, launch, and analyze your quantitative and qualitative studies. All the necessary features are available to you on the Episto platform.

Episto covers over 190 countries through social sampling via social media, which is used worldwide. Multi-country studies are launched and monitored simultaneously from the same platform.

AI is involved at every stage of your studies: generating questionnaires, automatically conducting qualitative interviews, analyzing and coding verbatim responses, and AI Insights assistant to question your results as you would with an expert. These features save our clients entire days of work per project.

Yes, Episto Connect includes a module to distribute your questionnaire directly from the platform to your CRM database, via email or SMS. You can also combine your internal database with social sampling recruitment to reach non-customers.

Episto's social sampling method has undergone rigorous parallel testing by the biggest research institutes (Opinionway, Kantar, Ifop, GfK). The non-compensation of respondents is the number one guarantee against over-reporting biases and professional respondents. Additionally, Episto can implement, in addition to its usual quality controls, other ad hoc controls on your study.

Episto is a French platform whose data is hosted in Europe, in total compliance with GDPR. This is a particularly important point for large brands and institutions that have strict requirements regarding data sovereignty.